FAQ

Q.Does it operate every day? Days of operation differs with each route. Also services may be suspended due to bad weather etc.
Q.Where can you buy the ticket? It can be purchased through the webpage of each cruise. Also, if there are seats available on the day, you may purchase it on the spot.
Q.Can you book by phone? For details, please contact the organizer directly.
Q.Do you accept booking on the day? Generally, we only accept bookings until 18:00 the day before the service.
However, as each cruise may differ, please confirm with the cruise organizer in advance.
Q.Is it possible to cancel after the purchase? Yes, you can cancel from "comfirming/cancelling your booking" at the top of the page.However, as each cruise may differ, please confirm with the cruise organizer in advance.
Q.Is wheelchair allowed? Some cruise boats and piers can be accessed by wheelchair. As there are boats and piers with difficult access, please inquire directly to the organizer of each cruise in advance.
Q.Do you allow pets on board? Generally, only guide dogs, service dogs and hearing dogs are allowed on board.
However, as each cruise may differ, please confirm with the cruise organizer in advance.
Q.Can you take on board drinks (including alcohol) and food? Yes, but please take your rubbish with you when you get off.
However, as each cruise may differ, please confirm with the cruise organizer in advance.
Q.Can you take on board large luggage including carry bags? One luggage with your personal belongings is available for each person. However, the total length of height, width and depth must not be more than 115cm and must be less than 10kg.
Please confirm with the cruise organizer in advance.
Q.Can you take your bicycle on board? Yes, if it is in a carry bag. But only when space is available on board. There are boats and piers that may not be able to accommodate them, so please contact the following by email if need be.
Q.Are there toilets on board? Yes, on every boat.
Q. Can you smoke on board? No, it is non-smoking.
Q. Are there discounts? No, we don't have discounts for groups and disabled persons etc.
Q. Can you take strollers on board? Yes, by folding it.
Q. Can a preschool child go on board? Do you have to purchase a ticket even if a seat is not required? By purchasing a ticket a seat will be allocated even for a preschool child. Please understand that for preschool children without a ticket, boarding may not be allowed due to the capacity of the boat.
Q. I have not received an email informing me that my reservation has been completed. If the reservation number and two-dimensional code are displayed on the application completion screen, your application is completed.
Normally, a reception completion email will be automatically sent by Suitown Tokyo within a few minutes after completing your application.
If you do not receive an email, there may be the following reasons:

●If you do not receive an email even if the reception has been completed
Possible causes are as follows.
・Email address is incorrect
・E-mails are not delivered due to the spam mail block function
・The customer's mailbox is full.
・If your mobile email address is not set to receive emails from @suitosozo.org

●Measures, etc.
As a countermeasure, please add "@suitosozo.org" to the receiving permission list (or safe list or other similar function) in the email reception settings of your mobile phone or internet service provider.
This problem may occur especially if you use carrier email (mobile phone email address) or some domains, and if you use anti-spam filtering. Please contact your mobile phone carrier or internet service provider for details on compatibility.
Then, please contact the shipping company for the boat trip you have booked.
If you know your reservation number, you can check the details of your reservation, including displaying the two-dimensional code, by entering the reservation number (including hyphens) and date of birth into the form on the page below and searching.
Confirming your booking

The above is a general cases and since it may be different depending on each cruise, please confirm the latest information beforehand to the cruise organizer.
We do not take any responsibility for any damage caused by the difference between above explanation and the latest situation of each cruise.